Store Policies

Accepted Methods of Payment:  We accept PayPal, Visa, MasterCard, American Express and Discover.  We do NOT accept personal checks, sorry.

Shipping and Delivery Time:  Shipping times vary depending on the product and its location.  Shipments are made Monday through Friday excluding certain holidays. Once shipped, most shipments within the continental U.S. will be delivered within 7 to 10 business days.

Shipping Methods:  Merchandise will be shipped using Ground Service where possible (i.e. UPS Ground, FedEx Ground, USPS, etc). In addition, some items may be shipped directly from the manufacturer to our customers.  This allows us to keep costs down, benefiting our customers.  Tracking numbers will be provided to our customers via e-mail notification.

Out of Stock: When an item is out of stock, we do our best to inform you on the product page.  However, there are times when an item has just sold out and we have not yet updated the product page.  In other cases, we may not communicate an out of stock situation if an inbound shipment of new product is scheduled within 2 to 3 business days.  If you require your product by a specific date, we recommend you include your requirements in the note section of your order so we are aware of the deadline or contact us.  We will email or phone you as soon as possible if, for some reason, we cannot meet your requirements.

Damaged Shipments:  Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects:  If a product appears to have a manufacture’s defect, email us at support@StrollerSquares.com for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Merchandise Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy:  Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@StrollerSquares.com (with "RETURN" in the subject field), at which time the return merchandise authorization number (RMA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have an RMA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

-       All original contents (product, manuals, instructions, etc.)

-       Original Packaging.

-       Original invoice or receipt

Returns:

-       All returns must be in new condition, complete with the original box, instructions, and warranty card

-       If you send us a return which is not complete, a restocking / re-boxing fee will be charged (15%-25%)

-       All packages refused by customers without prior written consent will be charged for return shipping

-       We do not issue return shipping labels

-       RMA is valid for 14 calendar days after they have been issued.  Products returned after the expiration date will be refused. We do not accept returns on products marked as "closeout" items.

 Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error.  You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Limited Warranty:  Warranty coverage applies to a manufacturing defect; defined as a defect in materials or workmanship as delivered with the product.

Not Covered By Warranty:  (Warranty coverage does NOT include the following):

-       Damage resulting from abuse

-       Damage resulting from ordinary wear and tear or anything broken accidentally or deliberately

-       Installation, assembly, repair, maintenance, or disassembly costs

-       Paint damage or rust

-       Damage or failure due to misuse, neglect, or theft

-       Shipping Damage (Claim must be filed with shipping service used, i.e. UPS, FedEx, USPS, etc)

-       Buyer's Remorse